Return and Refund Policy

• • Return and Refund Policy
    Zade Fashion (Flipdroid Media Pvt. Ltd.)

    Effective Date: 12-10-2024

    Thank you for shopping with Zade Fashion. We strive to provide you with the best quality products and services. If you are not completely satisfied with your purchase, we are here to help. Please read our return and refund policy carefully.

    1. Return Policy

    We accept returns under the following conditions:

    • The item must be returned within 7 days from the date of delivery.

    • The product must be unused, unwashed, and in the same condition that you received it.

    • The product must have all tags, packaging, and accessories intact.

    • Items that are damaged, worn, or not in their original condition may not be eligible for a return.

    • Certain products such as innerwear, accessories, and discounted items are not eligible for return due to hygiene and promotional reasons.

    To initiate a return, please contact our customer support team at +91 – 9925059393 or email us at Support@zadefashions.com with your order details.

    2. Refund Policy

    Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

    • If approved, your refund will be processed within 7-10 business days.

    • Refunds will be credited to the original payment method used for the purchase.

    • Shipping charges are non-refundable unless the return is due to a defect or an incorrect product received.

    • If you have not received your refund within the stated period, please contact your bank or payment provider before reaching out to us.

    3. Exchange Policy

    • We allow exchanges for size issues or defective products.

    • Exchanges must be requested within 7 days of delivery.

    • The replacement product will be shipped once the original item has been received and inspected.

    • If the requested product is out of stock, you may choose to receive a refund or select an alternative item.

    4. Cancellations

    • Orders can be canceled within 24 hours of placement, provided they have not been shipped.

    • Once the order has been dispatched, it cannot be canceled, but you may initiate a return after delivery.

    5. Shipping for Returns

    • Customers are responsible for return shipping costs unless the product is defective or incorrect.

    • We recommend using a trackable shipping service to ensure successful returns.

    • Zade Fashion is not liable for lost return shipments.

    6. Contact Us

    For any questions regarding returns or refunds, please contact us:

    • Phone: +91 – 9925059393

    • Registered Office: Ground Floor Shop Number 4, 152, Kasturi Bagh, Ujjain, Madhya Pradesh 456010

    • Email: support@zadefashions.com

    We appreciate your trust in Zade Fashion and will do our best to provide you with a seamless shopping experience.